Customer care
Refund & replacement policy
Food products cannot usually be returned, but damaged, leaking or incorrect parcels will be reviewed promptly.
Cancellations
Contact us immediately if you need to cancel. Orders can only be cancelled before preparation or dispatch begins.
Food-safety restriction
Because our products are consumable food items, opened or correctly delivered products cannot be returned for a change of mind, taste preference or incorrect variant selected by the customer.
Damaged, leaking or incorrect parcels
Contact us within 24 hours of delivery with the order number, parcel label and clear photos or video of the outer package and affected items. Keep the packaging until the review is complete.
Approved resolutions
After review, we may offer a replacement, store credit or refund for the affected item. Delivery fees and timelines depend on the circumstances and payment provider.
Payment failures
If money is debited but the order is not confirmed, contact us with the payment reference. Failed or reversed gateway payments are handled according to the bank and payment provider timelines.
Questions? Contact Amma Nanna Foods before placing your order.